Lucky Spin's
Privacy Policy

1 Introduction

Lucky Spin (luckyspin.plus) is one of Bangladesh's most trusted online gaming platforms. We firmly believe that protecting your personal information is our greatest responsibility. This privacy policy explains how Lucky Spin collects your data, why we collect it, and how we keep it secure.

By using the Lucky Spin website or mobile app, you agree to this privacy policy. Please read this document carefully before you start using the platform.

2 What Data We Collect

Lucky Spin only collects the information that is necessary — to provide you with the best gaming experience and to keep your account secure. Here is a breakdown of what we collect:

• Optional Information: Information you provide directly, such as a profile photo or preferred language, is collected accordingly.
• Automatically Collected Data: Some information is collected automatically via cookies and log files when you browse the website.
• Verification Documents: A copy of your National ID or passport is collected before your first withdrawal.

3 How Your Information Is Used

Lucky Spin uses your data solely for specific, legitimate purposes. We never use your information unnecessarily or sell it to third parties.

• Account Management: To create and manage your Lucky Spin account.
• Transaction Processing: To process deposits, withdrawals, and bonus payouts.
• Identity Verification: To complete the KYC process for fraud prevention and anti-money laundering compliance.
• Customer Service: To resolve your issues and answer your questions promptly.
• Security Monitoring: To detect and prevent suspicious activity.
• Promotional Communications: To send you bonus and promotional messages with your consent.
• Legal Obligations: To meet the requirements of applicable laws and regulatory bodies.
• Service Improvement: To improve the gaming experience and enhance platform quality.

4 Data Storage & Retention

Lucky Spin stores your data on secure servers. We only retain information for as long as necessary — no longer.

• Active Account: All data is retained for as long as the account remains active.
• After Account Closure: Financial records may be retained for up to 5 years in accordance with legal obligations.
• KYC Documents: Retained for the period required by regulatory authority guidelines.
• Logs & Analytics: Generally retained for up to 90 days.

5 Who Your Information Is Shared With

Lucky Spin does not sell or transfer your personal data to advertising companies or unrelated parties. However, limited data may be shared in certain specific circumstances:

• Payment Processor: Only the data required to complete transactions is shared with mobile banking services such as bKash, Nagad, or Rocket.
• Game Provider: Minimal session data may be shared with game software companies as required.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Fraud Prevention: Reports may be made to regulatory authorities to prevent money laundering and fraud.
• Business Changes: Data may be transferred in the event of a company merger or acquisition — however, this policy will remain in effect.

6 Data Security Measures

Lucky Spin uses industry-leading technology to protect your data. Our security framework is multi-layered and continuously updated.

• 256-bit SSL Encryption: All data transfers are secured with the highest standard of encryption.
• Two-Factor Authentication: An additional verification layer is in place for logins and significant account changes.
• Firewall Protection: Advanced firewalls are active to prevent unauthorized access.
• Regular Security Audits: Third-party experts conduct regular reviews of our systems.
• Staff Training: Only authorized personnel have access to specific data.
• Data Backup: Encrypted backups of critical data are stored in secure locations.

7 Cookie Policy

The Lucky Spin website and app use cookies to enhance your experience. Cookies are small data files stored on your device.

• Essential Cookies: These cookies are essential for login sessions and platform security.
• Preference Cookies: Used to remember your language preference and settings.
• Analytics Cookies: Helps us analyze platform usage to improve our services.
• Cookie Controls: You can disable cookies at any time through your browser settings.

8 Your Rights

Lucky Spin respects your rights regarding your personal data. Your key rights are outlined below:

9 Protection of Minors

Lucky Spin strictly prohibits anyone under 18 from using the platform. Protecting minors is an integral part of our privacy policy.

• Age Verification: Age is verified at registration; document-based reverification is required on the first withdrawal.
• Immediate deletion of a minor's data: If a minor is found to have created an account, all associated data will be deleted immediately.
• Parental Requests: Parents or guardians may contact support to report concerns about a child's account.

10 Third-Party Links & Services

Lucky Spin's platform integrates certain third-party game software and payment services. These services may have their own privacy policies.

• Game Supplier: Third-party game studios operate under their own policies; Lucky Spin is not responsible for those policies.
• Payment Gateway: bKash, Nagad and similar services operate under their own privacy policies.
• Lucky Spin's Responsibilities: We are only responsible for data collected directly on the Lucky Spin platform.

11 Privacy Policy Updates

Lucky Spin may revise or update this privacy policy when necessary. Users will be notified in advance of any significant changes.

• Notice: You will be notified by email or SMS at least 7 days before any major changes take effect.
• Date Noted: The "Last Updated" date will always be shown at the top of this page.
• Continued Use: Continued use of the platform after an update will be considered acceptance of the revised policy.

12 Contact

If you have any questions or concerns about the privacy policy, the Lucky Spin support team is always ready to help.

• Email: [email protected]
• Live Chat: Start a live chat from any page on the platform.
• Response Time: We typically respond within 24 hours.